United Airlines Jobs Flight Attendant – Supervisor, Airport Operation

Job Description:

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job Responsibilities:

• Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
• Provide front-line employees with regular coaching, feedback and recognition as appropriate
• Provide leadership and oversight of a work area and front-line employees in an operational environment
• Ensure consistency on operational service and product delivery
• Engage with front-line employees to review metrics and gain commitment to help achieve goals
• Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements
• Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met
• Support standard work and continuous improvement processes
• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
• Assess and delegate the appropriate work assignments to front-line employees
• Serve as a subject matter expert on safety, service and procedures
• Subject matter expert on safety, service and procedures
• Complete all mandatory regulatory and Company required documentation of activities
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
• Participate in collateral projects
• Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues

Job Requirements:

• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Strong written and oral communication skills
• Successful completion of interview required to meet job qualification
• Proficient in IT systems and common software appropriate to work group
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is an essential function of the position
• Regular attendance is required at the work location of O’Hare International Airport (ORD)
• Computer skills including Microsoft Office (Outlook, Word, Excel)
• Conflict resolution and decision making with an ability to lead

Qualification & Experience:

• Experience working in Airport Operations, including Customer Service
• Bachelor’s Degree or relevant job experience will be equally considered
• High School Diploma, GED or education equivalent
• Experience leading and influencing a team and customer service experience
• Experience supervising Union personnel a plus

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here

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