United Airlines Careers – Reservations Sales & Service Representative

Website United Airlines

Job Description:

As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers.

Job Responsibilities:

  • You’ll also receive strong support from your lead and supervisor.
  • If you have the ambition to advance, you can pursue administrative, lead or manager roles within our customer contact center.
  • You may also consider moving into a customer service or baggage handler role at the airport.
  • Caring happens regardless of whether a customer’s request is difficult or easy. There will be moments where you will be required to remain calm, positive and caring – even in challenging situations.
  • You must have a can-do attitude and be able to solve problems efficiently and effectively.
  • We’ll get you started with excellent training to learn our systems and gain the ability to respond to all passenger scenarios.
  • We offer a fun, relaxed and casual atmosphere where colleagues become friends and milestones are celebrated.
  • You’ll be taking calls all day in a fast-paced call center environment. While our calls are varied, you must be able to sit and/or stand and work at a computer for extended periods of time.

Job Requirements:

Qualification & Experience:

  • Must have excellent listening, communication skills and the ability to read, write and speak English fluently.
  • Microsoft office computer skills.
  • Expertise in modern modes of communication, phone applications and usage of the internet.
  • Outstanding customer service record.
  • Ability to efficiently switch between multiple computer programs and systems within the same call.
  • Must be at least 18 years of age.
  • Demonstration of strong desire to assist customer needs in complex situations and during irregular operations.
  • Discernment to make sound decisions, using empowerment to make appropriate exceptions.
  • Ability to handle high volume incoming calls and questions back to back.
  • Ability to cross train to handle different desk responsibilities for varying complexity of questions.

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: 

Job Location: 

Application Deadline: N/A

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