Standard Bank Vacancies – Claims Consultant

Website Standard Bank

Job Description:

To manage the end to end value propositioning of the HOC claims by adhering to the standing procedures and audit requirements. To provide exceptional customer service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.

Job Responsibilities:

  • Consistently provide superior customer service.
  • To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed.
  • Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery.
  • With little direct supervision, liaise and interact with customers and other stakeholders.
  • Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated time frames.
  • Ensure effective and efficient resolution of clients claims.
  • Proactively and consistently keeping the customer informed about the progress of pending claims and claims procedure.

Job Requirements:

  • Must have broad, solid technical understanding of Home-Owners Content policy wordings and claims.
  • Technical background on HOC claims

Qualification & Experience:

  • 3-5 years Home-Owners Content (HOC) claims experience
  • Matric
  • Insurance FAIS qualification advantageous

Job Details:

Company: Standard Bank

Vacancy Type: Full Time

Job Location: Constantia Kloof, Gauteng, South Africa

Application Deadline: N/A

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