Southwest Careers 2022 – Supervisor Cust Service

Website Southwest Airlines

Job Description:

Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Job Responsibilities:

  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Checks on supplies and equipment to determine that station needs are met
  • Actively coordinates with all departments to maintain the station’s on-time performance
  • May perform SIDA signatory responsibilities as assigned
  • Provides special care, attention, and assistance to internal and external SWA Customers as needed
  • Assists in training and mentoring Operations Agents, Customer Service Agents and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
  • Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
  • Manages and evaluates the work performance of Operations Agents, Customer Service Agents and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Ensures all Operations Agents, Customer Service Agents and Skycaps are properly assigned and utilized.
  • Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings

Job Requirements:

  • Ability to demonstrate strong organizational skills and attention to detail
  • Ability to manage highly sensitive and confidential information
  • Ability to work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
  • Ability to solve complex operational problems
  • Ability to maintain alertness to moving vehicles and aircraft
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
  • Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
  • Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems and in writing
  • Knowledge of Customer Service Agent, Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

Qualification & Experience:

  • Preferred: 2 years of airline related work experience in customer service functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Syracuse, NY, US

Application Deadline: N/A

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