Southwest Careers 2023 – Operations Agent

Job Description:

Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance. Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

• Advises Gate Agents when boarding will begin
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
• May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
• Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
• Arranges for fueling of aircraft as required
• Answers station operations’ telephones
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Responsible for ground security and assuring operations follow security procedures
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Prepares dispatch release forms and collects weather reports from OTIS for the Crew
• Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Works in a cooperative spirit to ensure the success of our Company

Job Requirements:

• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must be able to communicate information and instructions verbally or via radio equipme
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must possess good written and oral skills
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period

Qualification & Experience:

• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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