Southwest Airlines Entry Level Jobs – Operations Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Job Responsibilities:

  • Handles Station AMS and radio communications traffic as needed
  • Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
  • Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
  • Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Must be able to meet any physical ability requirements listed on this description
  • Arranges for fueling of aircraft as required
  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Responsible for ground security and assuring operations follow security procedures
  • May perform other job duties as directed by Employee’s Leaders
  • Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
  • Works in a cooperative spirit to ensure the success of our Company
  • Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
  • Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
  • May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
    Answers station operations’ telephones
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
  • Advises Gate Agents when boarding will begin

Job Requirements:

  • Must possess good written and oral skills
  • Must be able to effectively communicate verbally by telephone, face to face and public address systems
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must be able to communicate information and instructions verbally or via radio equipment
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

Qualification & Experience:

  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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