Southwest Airlines Employment – Supervisor Provisioning

Website Southwest Airlines

Job Description:

Provides Legendary Customer Service by managing Provisioning Agents and, as a working Supervisor, oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a Safe and efficient manner to assure that an on-time operation is maintained.

Job Responsibilities:

  • Manages and evaluates the work performance of Provisioning Agents to ensure that their work performance, attendance, and appearance meet Company requirements
  • Ensures Provisioning Agents are properly assigned and utilized
  • Actively coordinates with all departments to maintain the station’s on-time performance
  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Assists in training and mentoring Provisioning Agents to ensure awareness of appropriate regulations, procedures, and Company policies
  • Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
  • Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
  • Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Participates in initial and ongoing training (classroom and on-the-job), and remains current on knowledge, information, and equipment to achieve sustained maximum proficiency
  • Determines that aircraft are properly serviced and provisioned prior to departure
  • May perform SIDA signatory responsibilities as assigned
  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Responsible for ensuring that all Provisioning vehicles and work areas are kept clean
  • Orders, receives, and inventories provisioning supplies
  • Duties may vary by size and organization of Provisioning Station

Job Requirements:

  • Ability to read documents, follow instructions, learn, understand, and teach provisioning procedures, rules, and regulations including federal and local security regulations.
  • Ability to work on provisioning trucks and provisioning stands at heights of 10 feet or above
  • Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
  • Ability to sufficiently use and navigate current computer software, including Microsoft Office products
  • Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
  • Ability to demonstrate strong organizational skills and attention to detail
  • Ability to solve complex operational problems
  • Ability to use technology tools with sufficient speed to meet demands of job
  • Ability to read and write English
  • Ability to maintain alertness to moving vehicles and aircraft

Qualification & Experience:

  • Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

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