Southwest Airlines Employment – Ramp Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service by handling cargo and baggage service, directing and servicing aircraft, and related activities on the airport ramp

Job Responsibilities:

  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
  • May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
  • May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Manually pushes and pulls push carts and containers
  • Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
  • Reviews cargo forms for accuracy and corrects forms as necessary
  • Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
  • Safeguards Customers’ baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
  • Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
  • Receives and records Customer baggage, air freight, mail and company materials as required
  • Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures
  • Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin
  • Loads, unloads, services, guides, and directs Company Aircraft
  • Must be able to meet any physical ability requirements listed on this description
  • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
  • Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
  • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
  • Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
  • Duties vary by size and organization of station.
  • Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
  • Transports cabin and cleaning equipment between aircraft storage area
  • Works in a cooperative spirit to ensure the success of our Company

Job Requirements:

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
  • Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Ability to work well with others as part of a team, and work under stressful situations
  • Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Must be aware of hazardous situations and be able to handle emergencies as needed

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

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