Southwest Airlines Careers – Freight Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments

Job Responsibilities:

  • Checks cargo on hand to see that it is properly logged and accounted for
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Handles Station AMS and radio communications traffic as needed
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
  • Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
  • Checks Cargo information for each flight
  • Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Works in air freight facilities
  • Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
  • Answers Cargo facility telephones
  • Resolve Customer situations by providing Positively Outrageous Service
  • Responsibilities include greeting and handling Customers in a polite and friendly manner
  • Responsible for ground security and assuring operations follow security procedures
  • Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
  • Writes and submits irregularity reports as required
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Responsible for opening/closing of the air freight facilities at which they are working
  • Works in a cooperative spirit to ensure the success of our Company

Job Requirements:

  • Must possess good written and oral skills
  • Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
  • Must be able to communicate information and instructions verbally or via radio equipment
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must be able to effectively communicate verbally by telephone, face to face and public address systems
  • Must be able to obtain and maintain GSC qualification
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

Qualification & Experience:

  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

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