Southwest Airlines Careers – Freight Agent

Job Description:

Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments

Job Responsibilities:

• Checks cargo on hand to see that it is properly logged and accounted for
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Handles Station AMS and radio communications traffic as needed
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
• Checks Cargo information for each flight
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
• May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Works in air freight facilities
• Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
• Answers Cargo facility telephones
• Resolve Customer situations by providing Positively Outrageous Service
• Responsibilities include greeting and handling Customers in a polite and friendly manner
• Responsible for ground security and assuring operations follow security procedures
• Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
• Writes and submits irregularity reports as required
• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Responsible for opening/closing of the air freight facilities at which they are working
• Works in a cooperative spirit to ensure the success of our Company

Job Requirements:

• Must possess good written and oral skills
• Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
• Must be able to communicate information and instructions verbally or via radio equipment
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must be able to obtain and maintain GSC qualification
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must work under tight time constraints to accomplish quick turns of aircraft
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

Qualification & Experience:

• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here

jobs-trivia.online