Serco Dubai Metro Careers – Government Services Director

Website Dubai Metro

Job Description:

As we grow as a business, Serco Middle East is looking to hire a Government Services Director who will be responsible for government transformation engagements with public sector customers in the UAE. Are you an expert in Transforming Government Services to accelerate business transformation? Have you lead and managed the delivery of large scale end user focused government service projects in digitalization, business process outsourcing and service transformation? If yes, we are looking for you!

Job Responsibilities:

  • Support, shape, pursue and deliver profitable long term business opportunities in the Government Services Transformation across Government sector, supported as required by regional and global sector subject matter experts, making sure we enhance Serco’s relationships with all stakeholders across all of his/her customer base and ultimately achieve and surpass assigned New Business revenue and profit targets.
  • Support, shape and deliver, Serco’s business strategy and value proposition for the retention/growth of new contracts
  • Accountable for achieving and surpassing assigned New Business revenue and profit targets;
  • Manage the business life cycle process and the control of all documentation;
  • Manage account management data and assist in the preparation of monthly reports;
  • Responsible for developing and/or enhancing Serco’s relationships with high level and stakeholders across all related customer base;
  • Fill the pipeline with qualified opportunities to achieve both the short, and long term company’s aspirational growth;
  • Work closely with the bid engine to ensure a timely and quality submissions of all concerned bids;
  • Develop and maintain account plans for all major customers;
  • Contribute towards Serco-wide corporate governance/good practice development.
  • Adopt a culture and way of working that embeds Serco’s Governing Principles and ensures that the way in which we treat our, people, customers and stakeholders adheres to our Code of Conduct;
  • Understand local laws and government procurement process;

Job Requirements:

  • Collaborate with Serco’s support functions to ensure effective financial management is in place to achieve turnover, profit and cash targets and to meet legal requirements;
  • Support the growth of all in region businesses by effective communication, teamwork and transfer of knowledge and capability;
  • Work closely with the Business Development Director and the commercial team to close deals.
  • Play a significant role in the development of the strategies;
  • Work with the BD Director to develop, own and implement plans that will deliver business strategy to maximum effect;
  • Work with Sector experts and the bid team to develop winning value propositions;

Job Details:

Company: Dubai Metro

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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