Senior Officer – First Abu Dhabi Bank Careers

  • Egypt

Website First Abu Dhabi Bank (FAB)

Job Requirements

  • Bachelor’s in accounting, business administration or relevant discipline.
  • Full awareness of banks policy manuals, A&OM, CBE regulations and RO and HO guidelines.
  • Very good PC skills and very good oral and written communication skills.
  • 1-3 years of relevant banking experience.

Jobs Responsibilities

  • Monitor and follow up on all issued cases till closure and inform branch accordingly with the status.
  • Monitor those incoming & outgoing credit and debit recovered cards cycle in terms of cards received, fees collection processed and financial reports sent.
  • Investigate skimming cases and exercise chargeback whenever possible.
  • Handling all charge back cases in acquiring, issuing and supporting services Card Center operation’s related issues.
  • Handle surplus cases on bank’s ATMs network.
  • Other duties assigned by line management.
  • Documenting and filling all the cases after being finalized easy reference.
  • Investigate each and every case individually with the branches and request any required missing documents.
  • Handle all dispute cases including fraud ones to reduce exposure to loss in accordance with the international operating regulation.
  • Reviewing the cards activity to identify any suspected fraud to minimize Bank’s risk exposure.
  • Acquire all adequate regulations related to MasterCard and Visa in an attempt to amend the current way of handling disputes
  • Close monitoring of the daily acquirer chargeback incoming reports, cases and raise any identified new cases.
  • Analyse the daily fraud report related to debit cards to combat & stop fraud through several assigned parameters.
  • Receive branch / customer disputes (as an issuer) and raise the cases with Visa & MasterCard on proper time.
  • Coordinate with HO to initiate Debit & Credit card chargeback cases.
  • Reply to Visa with the outcomes of the investigation within the allowed period as per Visa regulation.
  • Reconcile and balance accounts related to chargeback activities and preparing monthly breakdown.

Job Details

Company: First Abu Dhabi Bank (FAB)

Vacancy Type: Full-time

Job Functions: Product Management

Job Location: Egypt

Application Deadline: N/A