Saturday , February 4 2023

Sanlam Vacancies in Bellville – Team Manager Claims

Website Sanlam

Job Description:

Santam Claims department has a position available for a Team Manager: Claims Service Consultants based in Constantia Kloof, Weltervreden Johannesburg. The incumbent will need to have a detailed understanding of all current and new processes and initiatives to guide the team positively and to provide consistent and excellent service to our clients.

Job Responsibilities:

  • Responsible for management of service levels and quality of claims.
  • Managing staff related matters
  • Compiling, analysing, and submitting reports as required
  • Signing off rejections
  • Submitting and analysing reports and taking corrective action
  • Complaints handling and resolution
  • Responsible for the continuous development and performance of reporting Team
  • Build and maintain relationships with Santam’s claims suppliers and service providers.
  • Meet the prescribed client delight satisfaction and net promoter scores.
  • Improving operational efficiency of team of claims service consultants
  • Conducting staff performance appraisals
  • Identifying training needs
  • The incumbent will be specifically responsible for execution and building relationships across divisions, external stakeholders and intermediaries.
  • Any ad hoc projects
  • Influencing and fostering a culture of performance aimed at world class service.
  • Implement company policy and procedure

Job Requirements:

  • Insurance product and process knowledge
  • Strong leadership skills.
  • Excellent interpersonal skills.
  • Possess excellent negotiation skills
  • Knowledge of claims processes and claims handling skills
  • Ability to articulate complex or technical concepts and issues in business terms.
  • Administrative and Financial skills with the ability to set and manage a budget
  • Have the ability to communicate effectively and professionally both written and verbal (English essential)
  • Be able to prioritise work and work under pressure
  • Knowledge of motor and non – motor claims processes
  • Be computer literate (Microsoft Office)
  • Insurance product and process knowledge
  • Strong conflict management
  • Have great attention to detail

Qualification & Experience:

  • Have 5 years’ experience at supervisory or management level and be able to work independently
  • Sound people management experience
  • Insurance related qualification
  • Be FAIS Compliant for Personal Lines and have passed RE1 exam
  • Experience with working on Audatex, Symbility.
  • Matric/Grade 12
  • Sound claims management experience in the short-term insurance industry
  • Have a minimum of 5 years’ experience in the claims environment (short term insurance)
  • Experience in working with high net worth portfolios

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here