Sanlam Job Vacancy – Sr Applications Specialist

Job Responsibilities:

• Liaise with vendors to ensure problem resolution on various applications
• As Senior Application Support Specialist, you will be responsible for providing 1st & 2nd line production support on software applications and systems (like Portia, Xplan, Papertrial, Hermes and others)
• Work with project teams to investigate complex issues, identify and implement solutions
• Conduct system monitoring
• Communicate with end users and other support teams to notify of system incidents and resolution thereof
• Communicate with end users and other support teams to notify of system incidents and resolution thereof
• Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
• Testing of new applications or upgrades
• Facilitate system audit processes
• Maintain appropriate levels of technical and procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Investigate, analyze, resolve and advise on support issues in a business application support environment.

Job Requirements:

• Relationship management and networking with stakeholders and service providers
• Learning agility and curiosity
• Strong communicator and team player
• Critical and analytical capability
• Organised with a strong client focus
• Strong numerical orientation
• Excellent listening, communication and interpersonal skills
• Passionate ownership for results
• Excellent communication skills [English/Afrikaans] both written and verbal
• Accurate and detail-oriented
• Ability to perform well under pressure and show maturity, confidence and resilience
• Pro-active approach to work, clients, problem solving and innovation
• SQL scripting skills

Qualification & Experience:

• Experience with Microsoft Windows and SQL server knowledge with practical experience
• Experience of Windows platforms & basic networking & web technology
• Tertiary qualification (in Commerce, Business, IT or Computer Science).
• Financial Service / Stockbroking experience essential
• Experience as an Application Support Analyst vital
• Experience of Windows platforms & basic networking & web technology
• Experience with Microsoft Windows and SQL server knowledge with practical experience

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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