Sanlam Careers Port Elizabeth – Field Assessor

Website Sanlam

Job Description:

This career opportunity is available at Non-Motor region and the successful incumbent will be based in Gqeberha. The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Job Responsibilities:

  • Planning routes for claims, make arrangements and contact client.
  • Interacting with the police, weather bureau etc. to assess merit.
  • Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
  • Comparing information collected to the policy requirements and claim details presented.
  • Ensuring effective and continuous communication with all stakeholders.
  • Appointing specialist resources if required.
  • Receiving instruction from Claims Service Consultant (appraisal notes & docs).
  • Writing Claims Report and updating the central claims file.
  • Deciding and negotiating on replacement/cash/claims card.
  • Identifying what is required and outstanding from client.
  • Authorizing repairs/cash settlement.
  • Determining equivalent replacement and determine risk.
  • Handle and resolve clients/brokers complaints in a timely and fair manner.
  • Checking completion and correctness of document and policy conditions.
  • Assessing risk to provide recommendations to underwriting.
  • Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and

Job Requirements:

  • Familiar with IM external systems
  • All relevant product training completed
  • Ability to do investigations on buildings, its contents and fire
  • Customer Service Orientation
  • Analytical thinking
  • Personal Attributes
  • Information seeking

Qualification & Experience:

  • Certified Fraud Examiner qualification advantageous
  • Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
  • Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
  • Five (5) years’ or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous OR
  • Seven (7) or more years’ relevant claims assessment experience (non-motor) (full spectrum)
  • Matric (Grade 12) with Mathematics

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Port Elizabeth, Eastern Cape, South Africa

Application Deadline: N/A

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