Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. Required to upsell on existing policies.
- Attention to detail/Quality oriented
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
- Preferably a candidate that has worked in a role where their salary was based on a commission structure.
- Deadline and results oriented/Work standards
- Judgment/Problem solving
- Selling skills
- Interpersonal and communication skills
- Work independently when required
- Customer Service enthusiasts
Qualification & Experience:
- Extensive Sales and Customer service experience is essential
- Previous call centre experience – preferably in a client centric or sales environment
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed
- Preferably a candidate with experience in short term insurance.
- Minimum Matric qualification or equivalent qualification
- Previous experience in the insurance industry would be advantageous
Vacancy Type: Full Time
Job Location: Centurion, Gauteng, South Africa
Application Deadline: N/A