OUTsurance Centurion Vacancies – Retentions Advisor

Job Responsibilities:

Our retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance. Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

Job Requirements:

• Effective at planning and organisation/Work management
• Customer service enthusiasts
• Deadline and results oriented/Work standards
• Sales and/or Client service oriented
• Administration skills
• Attention to detail/Quality oriented
• Keyboard skills
• Teamwork/Collaboration
• Interpersonal and communication skills
• Judgment/Problem solving

Qualification & Experience:

• Extensive Client Care/Sales/Retention experience is essential
• Completed FAIS RE 5 is essential
• Previous call centre experience – preferably in a sales or retention environment
• Extensive sales experience is essential
• Minimum 1 Year experience in the Life environment is essential
• FAIS accreditation is essential
• Minimum Matric qualification or equivalent qualification

Job Details:

Company: OUTsurance

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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