Ontario Government Jobs Court Clerk – CASEWORKER

Job Description:

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

Job Responsibilities:

• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• provide customer service and consultation to clients
• prepare a range of communication materials
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

Job Requirements:

• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• you have interviewing skills to conduct interviews with clients by phone or in person
• you have demonstrated analytical skills to collect, document and evaluate information
• you can provide effective customer service to clients with disabilities
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions
• you are able to work in a team environment
• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you have knowledge of labour market trends
• you have effective listening skills to determine client needs and make appropriate referrals
• you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions

Job Details:

Company: Ministry of Children, Community and Social Services

Vacancy Type: Temporary

Job Location: Guelph, Ontario, Canada

Application Deadline: N/A

Apply Here

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