Momentum Vacancies 2022 – Ecommerce Specialist

Job Description:

Continuous management of administrative functions to ensure optimum online store performance.

Job Responsibilities:

• Managing the operational relationships with the suppliers
• Managing the inbounds and outbounds
• Responsible for referring incidents or corrections of errors within the online shop processes and systems
• Building and maintaining strong relationships with internal partners such as the call center and the operations team
• Will be the contact for all escalations received from the online shop service team
• Managing the operational courier relationship for the business
• Accountable for closing the loop and being the bridge between the technical and the escalations team
• Liaising with the Product Owner regarding the day to day management of the eCommerce platform
• Responsible for ensuring platform stabilization
• Creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Continuously monitoring turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Logistics inventory management
• Management of training for the Online shop
• Oversee daily logistics & fulfilment operations with a focus on continuous improvement
• Operating as the lead point of contact for any and all internal escalations specific to the Online shop
• Managing supplier SLA with respective internal stakeholders and suppliers
• Subject matter expert for product rules and processes

Job Requirements:

• Self-Awareness and Insight
• Diversity and Inclusiveness
• Leads Change and Innovation
• Client/ Stakeholder Commitment
• Impact and Influence
• Collaboration

Qualification & Experience:

• Relevant degree
• 3-5 years in a similar environment

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

Apply Here

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