Momentum Vacancies 2022 – Ecommerce Specialist

Website Momentum

Job Description:

Continuous management of administrative functions to ensure optimum online store performance.

Job Responsibilities:

  • Managing the operational relationships with the suppliers
  • Managing the inbounds and outbounds
  • Responsible for referring incidents or corrections of errors within the online shop processes and systems
  • Building and maintaining strong relationships with internal partners such as the call center and the operations team
  • Will be the contact for all escalations received from the online shop service team
  • Managing the operational courier relationship for the business
  • Accountable for closing the loop and being the bridge between the technical and the escalations team
  • Liaising with the Product Owner regarding the day to day management of the eCommerce platform
  • Responsible for ensuring platform stabilization
  • Creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Continuously monitoring turnaround times and quality standards and resolve issues speedily to enhance client service delivery
  • Logistics inventory management
  • Management of training for the Online shop
  • Oversee daily logistics & fulfilment operations with a focus on continuous improvement
  • Operating as the lead point of contact for any and all internal escalations specific to the Online shop
  • Managing supplier SLA with respective internal stakeholders and suppliers
  • Subject matter expert for product rules and processes

Job Requirements:

  • Self-Awareness and Insight
  • Diversity and Inclusiveness
  • Leads Change and Innovation
  • Client/ Stakeholder Commitment
  • Impact and Influence
  • Collaboration

Qualification & Experience:

  • Relevant degree
  • 3-5 years in a similar environment

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

Apply Here