Momentum Learnerships – Operational Team Leader

Job Description:

The Operational Team Leader will be responsible for the resource planning within the EAP team.

Job Responsibilities:

• Draft agendas and action plans for team meetings.
• Issue staff instructions (memos, guidelines) to address specific issues.
• Responsible for the distribution of workflow via the administration team.
• Daily monitoring and motivating of Administrators to ensure departmental objectives are met.
• Manage the overall EAP administration, staff, and cost aspects of the EAP call centre.
• Assess call centre statistics daily against targets and align processes and resources accordingly.
• Continuously review the appropriateness of performance targets and assist management to revise and align performance targets in accordance with changes in the environment.
• Manage the performance of direct reports.
• Assist Manager with ad-hoc requests.
• Proactively engage and contribute in regular operational meetings, whereby sufficient preparation is completed in advance.
• Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics, and interventions implemented within the team.
• Scheduling and monitoring of clinicians’ shift schedules.

Job Requirements:

• Solid people leadership skills.
• High standard of response to all clients’ queries.
• Excellent communication and time management skills
• Ability to multi-task and manage priorities in a fast-paced environment.
• High level of emotional intelligence with the ability to balance supportive relationship building with firm boundaries.
• Ability to make decisions independently under pressure whilst being accountable to management, and hold composure with the team.

Qualification & Experience:

• Experience within an EAP environment would be advantageous
• A relevant clinical post-matric qualification would be advantageous
• Matric
• Advanced MS Office proficiency
• 3 – 5 years experience in leading a team

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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