Saturday , February 4 2023

Momentum Learnerships – Operational Team Leader

Website Momentum

Job Description:

The Operational Team Leader will be responsible for the resource planning within the EAP team.

Job Responsibilities:

  • Draft agendas and action plans for team meetings.
  • Issue staff instructions (memos, guidelines) to address specific issues.
  • Responsible for the distribution of workflow via the administration team.
  • Daily monitoring and motivating of Administrators to ensure departmental objectives are met.
  • Manage the overall EAP administration, staff, and cost aspects of the EAP call centre.
  • Assess call centre statistics daily against targets and align processes and resources accordingly.
  • Continuously review the appropriateness of performance targets and assist management to revise and align performance targets in accordance with changes in the environment.
  • Manage the performance of direct reports.
  • Assist Manager with ad-hoc requests.
  • Proactively engage and contribute in regular operational meetings, whereby sufficient preparation is completed in advance.
  • Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics, and interventions implemented within the team.
  • Scheduling and monitoring of clinicians’ shift schedules.

Job Requirements:

  • Solid people leadership skills.
  • High standard of response to all clients’ queries.
  • Excellent communication and time management skills
  • Ability to multi-task and manage priorities in a fast-paced environment.
  • High level of emotional intelligence with the ability to balance supportive relationship building with firm boundaries.
  • Ability to make decisions independently under pressure whilst being accountable to management, and hold composure with the team.

Qualification & Experience:

  • Experience within an EAP environment would be advantageous
  • A relevant clinical post-matric qualification would be advantageous
  • Matric
  • Advanced MS Office proficiency
  • 3 – 5 years experience in leading a team

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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