Moj Internal Jobs – Administrative Officer

Website Ministry of Justice

Job Description:

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. As an Administrative Officer working in the NCES, your role will include general administrative duties and will require you to deal with the general public, defendants and outside organisations sometimes dealing with difficult customers and situations. You may also be required to work in a call centre type environment or directly in the handling of cash and certain related functions. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Job Responsibilities:

  • Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date.
  • To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers.
  • Ensuring compliance and administration documentation meet quality standards.
  • To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
  • Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
  • Collection of financial impositions imposed by the court.
  • Resulting courts accurately, interpreting accurately the information required on a court file.
  • Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
  • Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.
  • Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
  • Role holders will need to modify and adjust information and make decisions to allow work to be completed.
  • To work to workload targets in terms of throughput and accuracy.
  • Role holders may be required to cross check and validate work completed by colleagues.
  • Produce basic statistical analysis reports and where required, process financial information.
  • General photocopying and filing.
  • Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
  • Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
  • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
  • Creating and updating records on in-house computer system and data input.
  • Post opening and dispatch.
  • Preparing papers and files for court.
  • To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
  • Work may require interpretation of source materials, preparation of files, obtaining updates.
  • Including standard documentation and information, court orders, claims, fines, fees, maintenance and fixed penalty tickets.
  • Enforcement of financial impositions using designated Fines Officer Powers.
  • Preparing meeting agenda, joining instructions, handouts etc.
  • For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
  • Conducting Means Interviews with defendant mainly over the phone but face to face in some instances.
  • Handling counter (face to face), written and telephone enquiries.

Job Requirements:

  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace

Job Details:

Company: Ministry of Justice

Vacancy Type: Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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