Website Ministry of Justice
As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results. The key purpose of the role is to Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management. Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using TIBs, SOPs and other continuous improvement tools. To assist in the delivery of performance against targets and ensuring the quality and accuracy of the work of the team.
- Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
- Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives.
- Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
- Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
- Working with agencies to improve the level of service offered to users.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Be responsible for health and safety issues for the team and their immediate working environment.
- Deputise for the Delivery Manager as necessary.
- To provide written and verbal advice to queries from staff and HMCTS users.
- Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).
- Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
- Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
- Provide statistical data for the management team and judiciary.
- Alert others, as appropriate, to risks which are not capable of local resolution.
- Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups.
- Provide specific functions as directed by line management in line with the SOP for providing that service.
- Contribute to the business plan, with particular focus on the team’s area of work.
- Represent the function you have been assigned to at an operational level
- Attend and contribute at meetings of relevant User Groups.
- Deal with customers and complaints and address route causes of complaints.
- Assign responsibilities for action and monitoring progress against plans.
- Identify staff potential and develop in line with business and individual needs.
- Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
- Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
- All Band D staff are expected to perform other management roles in addition to their own role.
- Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
- Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations
- Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
- Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
- Contribute to the delivery of operational, performance and service standard targets.
- Identify recruitment needs and retention issues, assessing resource requirements against demands.
- Changing and Improving
- Making Effective Decisions
- Developing Self and Others
Company: Ministry of Justice
Vacancy Type: Part Time
Job Location: St. Helens, England, UK
Application Deadline: N/A