Ministry of Justice Careers – Administrative Officer

Website Ministry of Justice

Job Description:

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. As an Administrative Officer working in the NCES, your role will include general administrative duties and will require you to deal with the general public, defendants and outside organisations sometimes dealing with difficult customers and situations. You may also be required to work in a call centre type environment or directly in the handling of cash and certain related functions. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Job Responsibilities:

  • To work to workload targets in terms of throughput and accuracy.
  • To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers.
  • Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
  • General photocopying and filing.
  • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
  • Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date.
  • Enforcement of financial impositions using designated Fines Officer Powers.
  • Role holders will need to modify and adjust information and make decisions to allow work to be completed.
  • Creating and updating records on in-house computer system and data input.
  • Role holders may be required to cross check and validate work completed by colleagues.
  • To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
  • Conducting Means Interviews with defendant mainly over the phone but face to face in some instances.
  • Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
  • Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.
  • Work may require interpretation of source materials, preparation of files, obtaining updates.
  • Preparing meeting agenda, joining instructions, handouts etc.
  • Resulting courts accurately, interpreting accurately the information required on a court file.
  • Post opening and dispatch.
  • Including standard documentation and information, court orders, claims, fines, fees, maintenance and fixed penalty tickets.
  • Handling counter (face to face), written and telephone enquiries.
  • To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
  • Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
  • Preparing papers and files for court.
  • Produce basic statistical analysis reports and where required, process financial information.
  • Ensuring compliance and administration documentation meet quality standards.
  • Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
  • Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
  • For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
  • Collection of financial impositions imposed by the court.

Job Requirements:

  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace
  • Working Together

Job Details:

Company: Ministry of Justice

Vacancy Type: Full Time

Job Location: Morley, England, UK

Application Deadline: N/A

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