Majid Al Futtaim Careers – Guest Service Assistant

Website Majid Al Futtaim Group

Job Description:

Guarantee excellent customer satisfaction, by providing an exciting, professional and enjoyable experience and; monitor the orderly operation of the store’s equipment in a clean and safe environment.

Job Responsibilities:

  • Greets and facilitates customers on the floor by persuading them to use all games and rides available in the facility.
  • Stays updated on all promotions and fees, and advise customers on the best value for money transactions available that meet their specific requirements.
  • Issues Magic Planet cards and/or tickets and makes all the relevant transactions using the company’s Embed system, collects and reconciles cash and reconciles vouchers, wristbands and coupons.
  • Issues and redeems prizes according to points’ value.
  • Maintains excellent customer service at all times, handles all customer complaints promptly and professionally and ensures immediate escalation to the Floor Supervisor on duty as required.
  • Demonstrates the use of the computerized scoring systems (Bowling).
  • Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale…etc) and reports any issues to the Floor Supervisor on duty and the relevant Technician.
  • Carries out small technical jobs (e.g. blocked tickets), empties and reconciles token machines when necessary and takes meter readings and reconciles tickets in machines.
  • Cleans the store machines and rides, maintains the tidiness of the immediate work area to meet company standards.

Job Requirements:

  • Experience in the customer services field is preferred.
  • Experience in cash handling is preferred.
    Must be able to explain and enforce operating policies and procedures.
  • Must have the ability to follow verbal and written communications and; communicate effectively with public and coworkers in a professional and courteous manner.
  • Should maintain a high standard of cleanliness without instruction

Job Details:

Company: Majid Al Futtaim Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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