Majid Al Futtaim Careers – Senior Product Manager

Website Majid Al Futtaim

Job Description:

The Senior Product Manager is responsible for driving the overall digital transformation agenda in the organization by developing a vision for products and implementing an agile and innovative culture to enhance digital product offerings. The role holder is also responsible for leading the team, setting and owning the vision for the product area, and collaborating with the stakeholders to ensure effective implementation and delivery of products.

The Senior Product Manager – Online Customer Touchpoints/Customer Experience is required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.

The Role Holder is in-charge of delivering a seamless customer experience across all stages and touchpoints in a customer journey and helping the company continually achieve greater customer satisfaction, increased efficiency and profitability.

The Senior Product Manager – Online Customer Touchpoints/Customer Experience plays a key role in outlining and achieving how customers perceive the company while driving higher customer satisfaction, NPS and customer retention.

Job Responsibilities:

  • Develop and refine the vision and business models for the organization’s digital products
  • Define product priorities, product roadmaps and interdependencies, and ensure effective implementation
  • Oversee the digital vision and strategy developed by product owners and provide recommendations on product roadmaps
  • Oversee and monitor Digital product delivery in collaboration with Product Owners and their teams
  • Collaborate with Head of Product and various stakeholders to develop digital capabilities guidelines including but not limited to product ownership, product design guidelines, engineering practices, etc.
  • Provide regular coaching to the senior leadership and stakeholders on Digital Lab product development initiatives
  • Track squads’ product management and monitor performance in order to improve product management and design practices, and provide recommendations on how to improve ways of working
  • Meet business demand with quality supply of Digital talent: Product owners, designers
  • Propose and initiate agile teams and continuously review the right representation of all required skills in the team

Job Requirements:

  • Bachelor’s Degree in IT, Engineering or related field
  • Master’s Degree in the same field is preferred
  • 10+ years of strong experience owning and delivering digital products
  • Experience working in and leading agile teams
  • Previous experience in e-commerce, start-ups or similar dynamic digital environment
  • Experience developing holistic product strategies across multiple merchandise categories
  • Advocate and thought leadership for agile processes and scrum methodologies
  • Understanding of commercial goals and how to implement design changes to achieve desired results.
  • Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology)
  • Background that comprises both solid business understanding as well as high level understanding of high-quality digital product delivery
  • English (Full professional proficiency – Required)
  • Arabic is an advantage

Job Details:

Company:  Majid Al Futtaim

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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