Jobs With CSIS – IT Analyst

Website CSIS

Job Description:

The Information Technology Solutions and Services (ITSS) Branch is the centralized authority for all matters pertaining to the automation and delivery of corporate Information Technology (IT) services. We design and develop innovative information technology applications and systems and provide ongoing support of core information systems and services to enhance CSIS’ ability to fulfill its mandate.

Job Responsibilities:

  • Provide recommendations to enhance IT systems and services.
  • Research, analyze and recommend current trends, standards, practices and/or products, such as ITIL methodologies, in an IT environment.
  • Develop, evaluate and test new technologies.
  • Responsible for Configuration Management.
  • Support, administer, configure, and install software and hardware products and systems.
  • Work in a client service environment and deal directly with employees of different levels
  • Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
  • Provide access to all IT network services.
  • Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
  • Support, design, develop, enhance, and implement computer application systems and programs.
  • Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
  • Responsible for authorized changes/releases to the IT infrastructure.
  • Responsible for providing 24/7 first tier management and support.
  • Analyze requirements and/or provide advice and guidance on IT matters to various audiences such as business partners and management.

Job Requirements:

  • IT Security Analyst: IT infrastructure components (networks, systems, applications, and storage), IT security principles and related methodologies, IT security technologies.
  • Analytical Skills
  • Collaboration Tools Analyst: SharePoint, Exchange, BlackBerry Enterprise Server.
  • Adaptability / Flexibility
  • Interpersonal Skills
  • Network / Communications Specialist: CISCO, Certified Cisco Network Admin (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems.
  • Organizational Skills / Multitasking
  • Change / Release Management Analyst: IT infrastructure components (networks, systems, applications, and storage), ITIL (certification an asset), good knowledge of IT Change Management / Coordination or & Release Management processes, best practices, experience in ITSM (IT Service Management) tools. Coordination toolset(s) or technologies.
  • Problem Solving
  • Communication

Qualification & Experience:

  • Undergraduate degree and one (1) year of relevant experience
  • Undergraduate degree or Technologist diploma or a Professional technologist equivalency designation within one of the following fields: Computer science, Network Security, Telecommunications, Electronics, Electrical, Engineering , Similar engineering disciplines, Business Relationship Management Program
  • Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience

Job Details:

Company: CSIS

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, Canada

Application Deadline: N/A

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