Jobs in Dnata – Reservation / Sales Supervisor

Website dnata

Job Description:

Lead a team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the department?s customer service and revenue targets.

Job Responsibilities:

  • Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly met
  • Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications
  • Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO’s ensuring all utilised documents are correctly reported in the back office system at the end of the day/shift, to facilitate accurate invoicing
  • Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked
  • Monitor and analyse sales performance of the office regularly against assigned targets and keep the team’s efforts focused on productive activities so that targets are achieved using established sales promotion techniques
  • Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
  • Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times. Provide on job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services
  • Manage LCC B2B/API related projects which includes liaising with internal/external stakeholders, review Project timelines towards successful implementation & integration in dnata applications
  • Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
  • Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities
  • Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies.
  • Ensure any new workflow changes are documented in the existing SOP
  • Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
  • Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times

Job Requirements:

  • Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
  • Interpersonal ability, team management, telephone and customer service skills
  • In depth knowledge of the local UAE travel market in general and Dubai in particular
  • Advanced fares and ticketing certificate from IATA or equivalent
  • Ability to tailor tour packages (FITs and Groups) to any part of the world
  • Knowledge of dnata front Office system/Airline Reservation systems
  • Proficient in MS Office applications

Qualification & Experience:

  • Supervisory Experience 1+ years
  • Experience : Commercial/Sales.Reservations/ Ticketing 5+ Years
  • Qualifications: 12 Years schooling or equivalent

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here