Jobs at Momentum – Client Consultant

Website Momentum

Job Description:

Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time’s thereby improving client retention and repeat business opportunities.

Job Responsibilities:

  • Positively influence and manage change and offer specialist support where required.
  • Implement and provide input into governance processes, systems and legislation within area of specialisation.
  • Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
  • Ensuring client service level agreements are met and exceeded
  • Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Provide authoritative, expertise and advice to clients and stakeholders
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
  • Ensuring accurate completion of documentation as per SLA in order to meet Client needs
  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
  • Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
  • Take ownership for driving career development
  • Handling of urgent complex enquiries and requests received telephonically and via fax/ email
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
  • Making use of client service interactions to improve client retention and repeat business activities
  • Handling all the administrative tasks according to agreed standards and turnaround times
  • Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
  • Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes

Job Requirements:

  • Motivating and Inspiring Team
  • Impact and Influence
  • Self-Awareness and Insight
  • Diversity and Inclusiveness
  • Understanding and exposure to long term insurance industry
  • Business Acumen
  • Growing Talent
  • Leads Change and Innovation
  • Client/ Stakeholder Commitment

Qualification & Experience:

  • Tertiary qualification advantageous
  • Matric / Grade 12
  • 3 years client serviceexperience, dealing with calls and all related admin functions in digital environment

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Welkom, Free State, South Africa

Application Deadline: N/A

Apply Here