Jobs at Momentum – Client Consultant

Job Description:

Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time’s thereby improving client retention and repeat business opportunities.

Job Responsibilities:

• Positively influence and manage change and offer specialist support where required.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Ensuring client service level agreements are met and exceeded
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide authoritative, expertise and advice to clients and stakeholders
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Ensuring accurate completion of documentation as per SLA in order to meet Client needs
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
• Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
• Take ownership for driving career development
• Handling of urgent complex enquiries and requests received telephonically and via fax/ email
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Making use of client service interactions to improve client retention and repeat business activities
• Handling all the administrative tasks according to agreed standards and turnaround times
• Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes

Job Requirements:

• Motivating and Inspiring Team
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Understanding and exposure to long term insurance industry
• Business Acumen
• Growing Talent
• Leads Change and Innovation
• Client/ Stakeholder Commitment

Qualification & Experience:

• Tertiary qualification advantageous
• Matric / Grade 12
• 3 years client serviceexperience, dealing with calls and all related admin functions in digital environment

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Welkom, Free State, South Africa

Application Deadline: N/A

Apply Here

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