Jobs at CSIS – Technical Support Officer

Website CSIS

Job Description:

Technical Support Officers are responsible for the set-up, implementation and maintenance of IT infrastructure components, and for the operational and technical support for investigations. The incumbent will be called upon to find solutions and deploy the necessary equipment and circuits to provide customer support (computers, fiber, servers, software, etc)  with the end goal of advancing investigations. Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment

Job Responsibilities:

  • Participate as a technical advisor/consultant on divisional projects and strategic planning.
  • Evaluate the performance of existing systems. Plan and direct upgrades and improvements. Troubleshoot and resolve issues.
  • Analyse and synthesize to identify problem patterns, perform research and make recommendations to improve the reliability and maintainability of systems.
  • Liaise with peers and clients to resolve escalated technical issues.
  • Provide training to colleagues.
  • Recommend improvements to procedures and guidelines related to systems and support services.
  • Maintain technical knowledge and stay current on work related emerging technologies and best practices.

Job Requirements:

  • Analytical skills
  • Customer service
  • Adaptability/Flexibility
  • Teamwork
  • Knowledge or experience of the following: Windows server, Server maintenance, SAN, Network administration, Virtualisation, Wiring and wiring distribution, Project management
  • Rigour
  • Interpersonal skills

Qualification & Experience:

  • College diploma/Quebec Cegep diploma of college studies and two (2) years of related experience*
  • Undergraduate relevant degree, Technologist diploma, or
  • Related experience is defined as 2 years of recent experience** in at least two (2) of the following disciplines: Networks, Computer hardware and hardware tools (Windows, computer support, maintenance of equipment and peripherals), Internet protocols, Telecommunication technologies (telephone and distribution switches, wired telephony, cellular and VoIP, cellular waves – GSM and LTE, Wi-Fi, etc.), Analysis and troubleshooting

Job Details:

Company: CSIS

Vacancy Type: Full Time

Job Location: Burnaby, British Columbia, Canada

Application Deadline: N/A

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