Jetblue USA Careers – Coordinator Customer Service

Website JetBlue

Job Description:

The Customer Service Coordinator (CSC) is the Customer advocate for JetBlue Airways. The CSC is a liaison between the System Operations Center and the BlueCities. The CSC assists the Manager System Operations Center (MOD) and the System Controller however will primarily be responsible for Customer protection, Customer advocacy and Flight Information Coordination.

Job Responsibilities:

  • Coordinate and communicate primary diversion city lists in accordance with Dispatch Supervision and the System Operations Center Manager on Duty.
  • Responsible for updating Estimated Time of Departure (ETD) and flight information in Sabre Movement Control.
  • Ensure that Crew Support is informed of any cancelled, delayed or diverted flight(s).
  • Provide support for Airport Crewleaders during flight disruptions with Customer recovery options and coordination
  • Communicate with BlueCity leadership and Operations Crewmembers on a daily basis to ensure our Customers’ needs are met.
  • Support and coordinate offline flight disruptions for customer recovery, including but not limited to; fuel, hotels and ground transportation
  • Build flight disruptions, flag daily group bookings and annotate Red Zone and Fleet launch flights utilizing Sabre Movement Control.
  • Assist the MOD and System Controller with SOC Communications during irregular Operations
  • Other duties as assigned
  • Coordinate with Salt Lake City Support Center and Real Time Recovery for voucher/customer issues
  • Monitor, log and communicate missing OOOI times, flight disruptions and Tarmac Delays
  • Monitor Air Traffic Control Traffic Management Initiatives and post flights delays with guidance from the System Controller and Air Traffic System Controller
  • Adjust capacity on JetBlue flights as required for equipment changes utilizing Sabre Sonic Inventory (SSI)
  • Create extra section flights as needed in Sabre Qik Sched

Job Requirements:

  • Regular attendance and punctuality
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Qualification & Experience:

  • High School Diploma or General Education Development (GED) Diploma.
  • Two (2) years previous airline experience
  • Pass a ten (10) year background check and pre-employment drug test.
  • Legally eligible to work in the country in which the position is located
  • Able to work under pressure in a team environment
  • Able to handle multiple tasks in a fast-paced environment
  • Excellent verbal and written skills
  • Strong analytical abilities

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location:  Long Island City, NY, US

Application Deadline: N/A

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