FNB Vacancies in Bloemfontein – Sales & Service Consultant

Job Description:

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

• Identify and sell/cross sell products aligned to customer needs
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Maximize channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Conduct themselves in an ethical manner at all times

Job Requirements:

• FAIS – Yes
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Person must not be an unrehabilitated insolvent

Qualification & Experience:

• 1- 2 years related experience
• Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
  Regulatory Exam qualification
• Minimum Requirement: NQF 4 Qualification
• An appropriate recognised business Diploma or Higher Certificate at, NQF level 6

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Location: King Williams Town, Eastern Cape, South Africa

Application Deadline: N/A

Apply Here

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