FNB Jobs – Client Portfolio Executive

Website FNB

Job Description:

Responsible for the oversight of all activities performed by team representatives serving a client segment of 150 million plus.

Job Responsibilities:

  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Manage and grow existing clients and grow portfolio through pro-active portfolio management.
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
  • Ensure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture.
  • Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
  • Know and understand customer needs in order to deliver a quality service and recommend appropriate solutions.
  • Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
  • Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
  • Manage the growth of active customer account base to increase client base
  • Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.
  • Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
  • Drive an increase in average balance of specific portfolio of liabilities.
  • Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
  • Manage costs or expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.

Job Requirements:

  • Person must not be an unrehabilitated insolvent
  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualification & Experience:

  • Experience : 3 – 4 Years judgmental credit experience.
  • Minimum Qualification : Relevant Degree.

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Location: Groblersdal, Limpopo, South Africa

Application Deadline: N/A

Apply Here