FNB Careers Recruitment – Consultant Sales

Website FNB

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Demonstratesbehaviour in support of the organizational values
  • Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Adhereto the TCF (Treating Customer fairly) principles in all that you do
  • Contributeto the overall effectiveness and success of the team
  • Improveknowledge and competencies by completing training specific for role as pereCareers
  • Conductthemselves in an ethical manner at all times
  • Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
  • Maximizechannel optimisation opportunities identified aligned to customer needs
  • Takesaccountability for own performance, personal and career development
  • Connectwith our customers by living up to our brand promise of how can we help you? atall times.
  • Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
  • Maintainan ability to adapt to ever changing business and customer needs
  • Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Ensureactivities support cost containment and reduction
  • Identifyand sell/cross sell products aligned to customer needs

Job Requirements:

  • In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
  • FAIS –Yes
  • Person must not be an unrehabilitated insolvent

Qualification & Experience:

  • 1-2years related experience.
  • RegulatoryExam qualification
  • Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board
  • Anappropriate recognised business Diploma or Higher Certificate at NQF level 6
  • Minimum qualification : NQF 4 Qualification

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Location: Mafikeng, North West, South Africa

Application Deadline: N/A

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