FNB Careers 2023 – Sales Team Leader

Job Description:

Manage team to deliver and support sales targets and service standards in the branch while adhering to Sales and Service processes and procedures to ensure compliance and reduce risk. Provides team with the means and ability and holding them accountable for providing exceptional customer service and maintaining process standards. Manages branch resources in line with business’ short and long term goals policies and values with a view to generate the highest return on capital employed. Enabling the delivery of excellent customer experience within a dynamic branch environment promoting new business in order to ensure future growth without incurring unmanageable risks.

Job Responsibilities:

• Self-starter and originator who maintains high levels of activity and produces a consistently high quality output within agreed deadlines. Prompt and proactive in driving for results and sets demanding goals for self and other
• The capacity to put people at ease and build sound relationships based on mutual trust and openness
• Ensure full understanding and impact of Compliance with governance in terms of legislative and audit requirement
• Set up ongoing processes and systems to define, collect and evaluate information needed to manage activities in relation to clearly defined objectives, time-lines and performance standards; includes the ability to identify and implement appropriate measures and benchmarks
• Provide accurate and reliable sales statistics obtained from the sales members and compile Sales reports and dashboards
• Demonstrates behaviour in support of the organizational values
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Optomise use of Business Intelligence systems to improve business decisions
• Maintenance of expert knowledge in order to drive and achieve short and long term goals
• Plan and manage performance, skills development, employment equity, talent and culture of direct reports in order to achieve efficiencies and increase competencies
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards
• Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
• Accepts change and new ideas and adapts to the changing requirements that work environments may pose
• Converse with internal/external customers in a way that they fully understand and provide helpful solutions and products based on our customers’ needs
• Contribute to the overall effectiveness and success of the team
• Drive improvement of operational efficiencies, processes and procedures to ensure ultimate delivery of superior quality customer experiences on an ongoing basis and monitor that workflow achieves operational requirements
• Escalate service failure of SLA agreements to the relevant stakeholders
• Maintain an ability to adapt to ever changing business and customer needs
• Actively influences the commitment of team members through personal action and endeavour
• Improve knowledge and competencies by completing role specific training
• Understanding key business drivers and how to leverage these to increase market share
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Conduct themselves in an ethical manner at all times

Job Requirements:

• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualification & Experience:

• Preferred Qualification : Relevant NQF 5 Tertiary Qualification
• Experience : 2 -3 years relevant experience
• Minimum Qualification : NQF 4 Qualification

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Location: Brakpan, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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