Fidelity Security Jobs – Client Relations Manager

Website Fidelity

Job Responsibilities:

  • Managing any issues that may arise with both internal and external customers
  • Assist with timely collections of outstanding invoices
  • Ensure client’s needs and expectations are met by the business
  • Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
  • Attain new accounts for the business in line with Targets as set from time to time
  • Prepares detailed reports dependent on each consumer’s requirements
  • Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
  • Assist the Company’s management with company-wide strategic planning
  • Help develop initiatives to increase customer satisfaction and retention
  • Regular follow up of orders
  • Ensure profitable sales volume and strategic objective targets are met
  • Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
  • Ensure works are executed as per company policies and procedure

Job Requirements:

  • Excellent verbal and written communication skills
  • Problem Solving
  • Time Management
  • Be comfortable with working in a fast paced and pressurised environment
  • Computer Literate (MS Office, Excel, PowerPoint)
  • Analytical
  • Planning and Organizing
  • Great Interpersonal Skill
  • Action orientated
  • Attention to detail

Qualification & Experience:

  • Minimum 3 years’ experience
  • Matric / Grade 12
  • Relevant qualification/degree advantageous

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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