Tuesday , February 7 2023

Fidelity Jobs – Sales Coordinator

Website Fidelity

Job Description:

To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers. The incumbent should ensure the effective and efficient management of sales leads and receiving feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customers

Job Responsibilities:

  • Receive and process moving cancellations
  • Follow up on all unclosed leads
  • Analyse statistics or other data as required by management
  • Keep accurate records of discussions or correspondence with customers
  • Attempt to book appointments with both reloc/recon customers
  • Keep internal and external customers informed at all times of what the status of their relocating process
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on customers, sales consultants diaries and listener
  • Ensure that where reconnections are not possible system removals are booked
  • Schedule appointments in sales consultant’s diaries
  • Handle calls or inquiries from customers who wish to cancel their service when moving to new properties
  • Qualify and call on all new leads
  • If new owner details are obtained to allocate/create Pro-Mo lead and follow the update

Job Requirements:

  • Able to work accurately and efficiently
  • Knowledge of customer service principles and practices
  • Ability to achieve set goals
  • Knowledge of administrative procedures
  • Telephonic sales support
  • Excellent communication
  • Attention to detail
  • Knowledge of the security industry
  • Ability to multi-task
  • Bilingual

Qualification & Experience:

  • Grade 12

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here