DSV Vacancies in Kempton Park – Supervisor, Operations

Website DSV

Job Description:

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the East London Mbsa operations and the Clients it services.

Job Responsibilities:

  • Vehicle and load tracking
  • Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
  • Client interaction and issue resolution to ensure client satisfaction
  • Delivering on client and internal requirements
  • Full accountability and supervision of the operation
  • Resolution of all IR issues in conjunction with HR
  • Firm and consistent approach to ongoing performance measurement and management of team
  • Ensuring client’s needs and expectations are consistently met within scope of the SLA
  • Drive training interventions to close skills gaps in operations
  • IDP and succession plans in place for key roles in place
  • Managing the POD processing as well as Driver debriefing
  • Planning and dispatching of loads, including allocating Drivers to relevant routes
  • Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
  • Actively managing daily operational performance to consistently achieve performance metric targets
  • Coaching and mentoring of team to achieve client objectives

Job Requirements:

  • Coaching and mentoring skills
  • Ability to work under pressure and multi tasking
  • Excellent communication and relationship building skills
  • MS Office Suite – Intermediate Level
  • E-Mail and Internet practicality
  • Transport tracking Systems exposure

Qualification & Experience:

  • At least 5 years logistics experience, specifically focused on Road Transportation and / or Distribution
  • Tertiary Qualifications: Added Advantage – Logistics
  • Experience in planning and tracking
  • At least 3 years Supervsory experience, actively managing within a control and/or contact centre type environment
  • Experience in monitoring costs and overtime
  • Experience in capturing POD’s and debriefing
  • Basic Minimum Requirements: Matric

Job Details:

Company: DSV – Global Transport and Logistics

Vacancy Type: Full Time

Job Location: East London, Eastern Cape, South Africa

Application Deadline: N/A

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