DSV Vacancies East London – Team Lead, Client

Job Description:

DSV Cape Town have dedicated operations teams for our Retail business. This team manages all import shipments into Cape Town & Durban from various suppliers globally – mainly China and India. Within the team we have an import controlling function which receive documents, open files and pass shipment through for customs clearance. This includes accurate accrual and charge capturing. Manage movement of cargo from origin port to port of destination and charges are received for on time and accurate billing. The Client lead is the team lead and manages the team’s tasks to ensure maximum efficiency and productivity. The client lead will also need to manage the profitability of the customer and ensure all their KPI’s are managed in accordance to the service level agreement. They play a critical role in steering the operations team strategy in a direction that meets both customer and business requirements.

Job Responsibilities:

• Ensure account profitability is well managed
• Support team members
• Liaise with customers daily to ensure alignment of operational tasks and objectives
• Ensure strong relationship is built with customers
• Understand the intricacies of the customers service requirements
• Support Key account manager with account reviews and presentations
• Management of operations team assigned to a specific set of customers
• Manage the team to ensure optimal efficiency and productivity
• Manage and maintain service levels within the KPI’s set out in the service level agreement

Job Requirements:

• Good communication skills
• Knowledge of Order Management
• Proven track record of servicing and managing retail customers in a freight forwarding environment
• Knowledge of current INCOTERMS® 2010

Qualification & Experience:

• Supervisory or management experience of a team .
• Direct client facing experience
• Minimum of 5 years’ experience in Freight forwarding and controlling.
• Knowledge of international logistics
• Grade 12 certificate
• Experience in CargoWise1
• Retail customer experience within a freight forwarding environment in Cape Town

Job Details:

Company: DSV – Global Transport and Logistics

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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