Tuesday , February 7 2023

Dnata Careers – Product Manager, Cargo

Website dnata

Job Description:

The Process and Product Manager will lead and provide centralised ownership and accountability for defining and implementing unified cargo processes across the dnata network globally.

Job Responsibilities:

  • Monitors, coaches, and mentors the one dnata team representatives across stations and provide regular feedback.
  • Supports Business Change Management initiatives to ensure Process/Product acceptance and implementation in the UAE.
  • Streamlines plans and leads system enhancements, conceptualises and conducts system solution workshops to ensure maximum integration between existing systems without impacting the Unified Processes/Product and reducing duplication/redundant activities.
  • Leads and defines business processes to reflect new operational and technology working methods.
  • Creates a global process & product review board to facilitate the ongoing change management of the baselined processes and product. Lead discussions on changes required and finalise a process for raising these with vendors
  • Manages and facilitates the ongoing development of Unified Business Processes for One dnata through continuous review of operational practices and processes to identify efficient, practical and productive ways of performing activities and conducting business.
  • Represents dnata at the User Forum. Champion strategic initiatives and product changes that are aligned to dnata strategy or otherwise benefit dnata.
  • Conducts global process/product review sessions, and continuously monitors and modifies process changes due to people, commercial policing, and change in handling agreements, policy/industry changes, facility upgrades, or technology advances, maintaining Process Integrity across stations.
  • Defines and agrees to the Unified Business Processes baseline for One dnata globally.
  • Collaborates with potential partners to further develop relationships that capitalise on seamless data exchange enhancing data transparency as well as bring in additional cost savings in messaging aspects.
  • Influences Key stakeholders, department heads and process experts from across the dnata network for effective implementation of redesigned processes making recommendation for long and short term benefits.
  • Plans and manages the end to end Business Processes & Product ensuring Regional/International requirements are not compromised. Ensure that Business Continuity recommendations are incorporated.
  • Co-ordinates with respective Vendors to ensure Product encompasses Unified Process requirements ensure testing is signed off by respective Process/Product experts (UAE & International representatives).
  • Conducts global process/product review sessions, receive updates, and continuously monitor and modify process changes due to people, commercial policing, and change in handling agreements, policy/industry changes, facility upgrades, or technology advances, maintaining Process Integrity across stations.
  • Collates the outputs of the process/product review boards and feed these into the overall product strategy assisting Business Leads in creating a product roadmap.
  • Defines the Cargo Management Systems (CMS) product solution to ensure alignment with the Unified Business Processes, including regional specific (localisation) requirements.

Job Requirements:

  • Proven attention to detail with higher level problem solving skills.
  • Results-oriented with good verbal and written communication skills.
  • Ability to quickly understand requirements and related business issues.
  • Ability to prioritize and manage multiple tasks and projects effectively
  • Strong and in-depth Cargo industry knowledge in terms of systems, processes and legislations (local and international).

Qualification & Experience:

  • Experience: 6 to 8 years of experience as a Cargo Business Systems Analyst/Architect or similar roles with strengths in gathering requirements, configuration and testing.
  • Active Project Management Professional certification.
  • Degree in Aviation OR Airport operations or information technology.

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here