Discovery Careers Internships – Service Consultant

Website Discovery

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Job Responsibilities:

  • Consistently utilizing all servicing tools available
  • Keeping abreast of continuous process, product updates and digital tools
  • Achieving and exceeding key performance metrics relating to service delivery
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Accurately obtaining and capturing information to confirm correct funding
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Dealing with multiple interactions
  • Confirming benefits according to set protocols and funding rules

Job Requirements:

  • Deciding and initiating action (Decision Quality)
  • Learning and Researching (Nimble Learning)
  • Time Management
  • Verbal and written communication
  • Anatomy and Physiology
  • Delivering results and meeting customer expectations (Customer focus)
  • Presenting and communicating information (Communicating effectively)

Qualification & Experience:

  • At least 6 months working experience in a customer services or clinical environment
  • South African accredited Clinical Qualification
  • Matric

Job Details:

Company: Discovery Limited

Vacancy Type: Full Time

Job Location: Port Elizabeth, Eastern Cape, South Africa

Application Deadline: N/A

Apply Here