Canada Post Jobs – Analyst, Employee Relations

Website Canada Post

Job Description:

Services supporting a wide range of human resources business processes, including recruitment and selection, legislative programs, benefit entitlement and eligibility, personnel development, organization maintenance, workforce management, time management and payroll. The analyst communicates extensively with employees, union representatives, external clients and managers on a variety of Human Resources issues by responding to enquiries, investigating and resolving issues, providing guidance and direction, tracking and following up on outstanding issues until resolution. Interprets, verifies, and applies corporate policies, legislation and collective agreements as they relate to human resources processes. Ensures all legislation pertaining to HR activities, regulations and procedures are respected, as well as the integrity and confidentiality of employee information.

Job Responsibilities:

  • Ensures that adequate office supplies are maintained utilizing e-Procurement in SAP and provides administrative support in booking facilities for meetings and conferences.
  • Projects a positive Human Performance Management Image with the ability to listen attentively, communicate effectively and provide clear and accurate information. Possesses in depth knowledge and understanding of all aspects of HPM policies, processes and systems. Responds to enquiries and investigates issues. Provides resolution to issues and identifies and tracks all outstanding issues. Detects trends of enquiries and issues and escalates to management. Provides coaching to supervisors and management in SAP transactions affecting pay.
  • Supports legislative programs (Human Rights, Employment Equity, Official Languages and Privacy) by retrieving employment history from SAP and legacy systems for access requests and complaint enquiries, maintaining access requests, complaint and equity data in SAP, supporting Employment Equity initiatives, preparing correspondence, liaising with other functions to obtain employee data bank information in response to privacy access requests, producing status reports and ensuring compliance with legislative program timelines. Provides clear and thorough written and oral responses to enquiries from managers, supervisors, employees, Members of Parliament and the general public. Photocopies as needed/required.
  • Remains abreast of all relevant changes in collective agreements, studies corporate directives, publications and regulations, maintains proficiency in the corporate standard software (i.e. Excel, MS Word, Access, PowerPoint, SAP) and participates in conferences and training to increase knowledge of human resources policies and practices.
  • Analyses and processes human resource master data in SAP such as changes in names, marital status, addresses, employment equity, emergency contacts, benefits entitlements, taxation and banking information.
  • Responds to employee and Payroll enquiries on taxation and bank details. Verifies and processes requests for confirmation of employment to employees and third parties. Adheres to schedules in processing time sensitive materials to meet pay deadlines.
  • Maintains organizational data by creating and modifying base class positions in SAP in accordance with established business user procedures, communicates with managers to verify information and ensure that proper authorizations are in place, and generates reports on organizational structures and organizational charts in SAP.
  • Determines and fully explains options on rules and benefit entitlements under the various Health insurance plans, and other programs such as: sick leave, maternity leave, etc. as well as enrolment process, co-insurance, coordination of benefits, restrictions and exclusions, dependant coverage, conversion options on termination, cost, taxable benefits, etc; researches employment historical records. Applies and explain eligibility rules and determines entitlements to allowances for employees, employees who leave the Corporation, dependents, estate executors and beneficiaries of deceased employees. Determines and fully explain options to ill or injured employees concerning the disability insurance plan; assist employees in the completion of disability insurance claims to the Insurer. Maintains excellent knowledge and expertise in the field of benefits by reviewing and/or scrutinizing, Employee Benefits Administration manuals, circulars, bulletins, collective agreements, Canada Labour Code (CLC) legislation, directives, etc. Receives and remits cheques to Great West Life owed by employees.
  • Administers the business processes related to maintaining transfer, priority, surplus, seniority, eligibility, and recall lists. Interprets, verifies and applies the related collective agreement clauses and corporate policies involved in accurately maintaining and consulting the staffing lists. This requires a thorough knowledge of transfer, layoff, recall and surplus procedures, generating letters specifying employee status and entitlements, monitoring key dates and communicating opportunities as they arise. Maintains, compiles and processes staffing lists in SAP in accordance with business user procedures and generates reports. Provides advice, defines eligibility and fully explains options in response to employee enquiries about the transfer processes.
  • Performs necessary photocopying.
  • Assists in the planning and coordination of award program events and records employee award information in SAP (Postmark awards and local initiatives).

Job Requirements:

  • Enrollment in specific designation and or certifications programs may be required for certain positions in Finance (including Accounting and Payroll).

Qualification & Experience:

  • 2-4 years of related work experience is required.
  • Completion of secondary school according to provincial standards or equivalent (GED) is required AND
  • Completion of post-secondary (College/University) course(s) in a related field is required.

Job Details:

Company: Canada Post

Vacancy Type: Full Time

Job Location: Richmond, British Columbia, Canada

Application Deadline: N/A

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