Bidvest Bank Careers – DESKTOP CONSULATANT

Job Description:

Provide systems support functions to the business as a whole, improving IT efficiency and company productivity. Responsible for remote and on-site setup and support of IT software, hardware and infrastructure.

Job Responsibilities:

• Interprets business/ customer requirements in order to provide timeous solutions
• Provide an interface between the user and IT department
• Ensure all maintenance, installations and upgrades are done according to company standards
• Close interaction between all members of IT to ensure that requests are dealt with accurately and efficiently
• Development of knowledge base and intellectual property
• After hours support
• Take ownership for driving own career
• Remote support
• Setup, testing and support of network infrastructure
• Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
• Provide basic IT training to staff
• Install and move IT equipment, reporting of faults to Helpdesk and follow up
• Manage closure of Helpdesk calls
• Levels and quality of service delivery as experienced by internal and external stakeholders
• Testing of products
• Output results from client servicing activities, including value of advice to customer and/ or stakeholders
• Responsiveness: timeous response, reaction and turnaround time
• Respond to all customer calls
• Rollout and implementation of software and hardware products
• Maintain IT visibility in the branches by regular branch visits
• Manage all aspects of branch projects (branch opening, closure, moves and renovations)
• Manage petrol cards and costs
• Setup, testing and support displays

Job Requirements:

• Network troubleshooting
• Strong computer skills
• Windows updates
• Trend Antivirus updates
• Industry knowledge
• Strong communication skills
• Building of workstations
• Ability to prioritize and manage time
• Ability to absorb information quickly and then train users
• Proficient in Windows desktop operating systems
• Printer maintenance and troubleshooting
• Proficient in Microsoft Productivity Software

Qualification & Experience:

• Experience 1-2 years’ experience within a large desktop environment
• Matric
• 3 years’ experience within a large desktop environment

Job Details:

Company: Bidvest Bank

Vacancy Type: Full Time

Job Location: Foreshore, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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