Anglo American Vacancies in Pretoria – Customer Admin

Website Anglo American

Job Responsibilities:

  • Educate and inform customers on the full range of services rendered by the Global Shared
  • Manages stakeholders by adhering to service level agreements
  • Respond to and investigate Customer queries and problems reported
  • Assist Customers in making more effective use of self-service stations and systems, products and services
  • Cultivate trust within all customer relationships by means of effective customer communication and interact effectively while displaying empathy and courtesy. Continuously provide customer service in accordance with good corporate governance, rules and regulations
  • Ensure that the correct ES forms are utilized
  • Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
  • Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
  • Verify documents in terms of correctness in terms of the Customer HR policies, procedures and relevant conditions of employment
  • Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre
  • Receive customer documents to be forwarded to the Employee Data Management team
  • Portray a professional, customer orientated image of the GSS Employee Services organization
  • Ensure accurate and methodical logging of customer requests on the relevant systems
  • Respond to Customer Service requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc.

Job Requirements:

  • Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
  • An incumbent must be cleared by the relevant credit and criminal checks
  • Will undergo a medical check
  • Fluent in Business English
  • Strong analytical & problem-solving abilities
  • Legislation pertaining to the payroll environment, i.e. SARS, POPI, BCEA, etc.
  • Knowledge of SAP systems (SAP 409, SAP Fusion) (advantageous)
  • Basic planning & prioritising competency
  • Excellent verbal and written communicator
  • Strong investigative proficiency
  • Basic excel skills
  • Strong interpersonal skills
  • Strong work ethic and ability to work effectively in a fast-paced environment.
  • Knowledge of relevant query management system

Qualification & Experience:

  • 1-3 years working experience in HR or payroll field (advantageous)
  • Payroll qualification (advantageous)
  • Grade 12/ Matric (essential)

Job Details:

Company: Anglo American

Vacancy Type: Full Time

Job Location: Kathu, Northern Cape, South Africa

Application Deadline: N/A

Apply Here