Amazon Careers Near Pretoria – Cloud Support Engineer

Job Description:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Job Responsibilities:

• Work on critical, highly complex customer problems that may span multiple AWS services.
• Drive customer communication during critical events.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Learn and use groundbreaking technologies.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Job Requirements:

• Understand the complete deployment lifecycle from design, build, test, deploy
• Exposure to Virtualization (Hypervisors, VMware, Xen)
• One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
• One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
• Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
• One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)

Qualification & Experience:

• Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
• Experience managing full application stacks from the OS up through custom applications
• Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
• Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
• Advanced experience in administration and troubleshooting for two (2) or more of the following:  DevOps/Deployment, Orchestration Management, Configuration Management

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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