African Bank Jobs Near Pretoria – Consultant, Call Centre

Job Description:

Collections on accounts as presented to the consultant through the different collection strategies with the aim to activate and/or maintain the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets of the call centre

Job Responsibilities:

• Summarize and confirm payment arrangement with client
• Wrap up using the correct wrap up code to end the ca
• Confirm right party contact
• Work all linked accounts as per client’s profile
• Confirm and or update client’s details Banking details, Salary date, Repayment method and frequency (weekly, fortnightly and monthly)
• Responsible to ensure that data being entered into the system is of good quality
• Comply to minimum system log on time
• Achieve set quality targets
• Probe, determine and update system with reason for the account being in arrears
• Capture notes on system regarding important information and arrangement with client
• Work all linked accounts as per client’s profile
• Minimize number of errors on: Call handling skills, Wrapping of call, Loading of PTP’s, Repayment methods, Client details update
• Work all linked accounts as per client’s profile
• Probe, determine and update system with reason for the account being in default
• Agree and confirm the following: Payment amount, Date of payment, Payment method
• Load the promise to pay on the system
• Perform appropriate redial wrap up on alternative numbers by using the dialler system
• Set dialler system to contact client at best time
• Probe for client / next of kin / new employer information
• Achieve the set collection target
• Comply to agreed wrap up time percentage versus total time on system Work set number of accounts daily
• Ascertain best time and or number to call client
• Negotiate payment arrangement with the client within set mandates Work all linked accounts as per client’s profile
• Negotiate payment arrangement with the client to ensure that the PTP is honoured
• Contact and collect as per Collections Call Centre policies and procedures
• Capture all information in the memo field
• Load Promise To Pay (PTP) on system as agreed with client
• Comply with the Collections Call Centre policies and procedures

Job Requirements:

• Client Centric Skills
• Listening Skills
• Problem Solving Skills
• Negotiation Skills
• Analytical Skills
• Basic Computer Literacy
• Communication skills (listen, verbal and written)
• Knowedge and understanding of Call Centre systems
• Proficiency in English (fluency in at least one African Language)
• Telephone Etiquette
• Interpersonal skills

Qualification & Experience:

• 3 Years working experience in Collections environment
• Degree/Diploma in Call Centre Management or related field
• Grade 12

Job Details:

Company: African Bank Limited

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here

jobs-trivia.online